Best email subject lines (so we route faster)
- Billing — “AutoDM billing — [Razorpay payment ID]”
- Refund — “AutoDM refund request” (see refund policy)
- Sales / Enterprise — “AutoDM Enterprise enquiry”
- Bug or outage — “AutoDM bug — [short description]”
- Data deletion — use the self-serve form at /data-deletion, or email “AutoDM data deletion”
- Press / partnerships — “AutoDM partnership”
What we will not do
- Send unsolicited sales emails after support requests.
- Ask for your Instagram password — AutoDM only uses Meta's official OAuth flow.
- Charge for “onboarding” or “activation” outside the published plan price.
Grievance officer
As required by the Information Technology Rules, 2021, AutoDM's grievance officer is Piyush Jangir, reachable at the same email and phone above. We acknowledge complaints within 24 hours and resolve them within 15 days.